Terms & Conditions

COVID 19 & All Other Viral Viruses

IME Group and its team ensures that sanitation is our #1 PRIORITY. Proper Disinfecting Practices are in full effect.

Thorough cleaning and disinfecting of tools, surfaces, and/or linens will be done after every client/customer.
This type of cleaning will continue between each day of operation.

We value your health and well-being. If you have experienced flu-like symptoms in the past 14 days, it may be best to reschedule your appointment. Receiving services today could possibly enhance the symptoms and we want you to feel your best after the services.

Masks MUST be worn by all customers during their appointment.

BOOKINGS

Services are available by appointment on a daily basis. Calling ahead to ensure availability is preferred. A non-refundable deposit is required to secure all appointments.

GUEST SERVICE CANCELLATION & PRODUCT REFUNDS

We require a 48-hour cancellation notice for all testing services.

THERE ARE ABSOLUTELY NO REFUNDS PRODUCTS OR SERVICES

All Products, services, and consultation purchases are non-refundable.

Upon Purchase of consultations, any and all products on and off the website, every paid customer will receive an email with the credit card authorization/purchase agreement form for the said purchased item. The form MUST be signed and returned to complete the purchase. Customers will also receive an email with the Company's Confidentiality Agreement that MUST be signed and returned to complete the purchase.

DISCLAIMER:

FOR ALL PAYPAL TRANSACTIONS, YOU WILL BE GRANTED FULL ACCESS 72 HOURS AFTER YOUR PAYPAL TRANSACTIONS HAS BEEN PROCCESSED AND ALL FUNDS ARE RELEASED.

TESTING CENTER INFORMATION

We suggest that you arrive 10-15 minutes prior to your appointment; if you are a first-time client, a client consultation form will be completed prior to service.

LATE ARRIVALS

We regret that late arrivals will not receive an extension of scheduled service and/or training times and will be responsible for full-service fees.

CHILDREN & TEENS

The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in lab and testing area or treatment rooms unless being served. Please arrange for childcare prior to visit.

SHIPPING

To ensure that your order is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. Other carrier options are available, and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes IME Group, to import the goods on his behalf. Further, the consignee/buyer agrees IME Group, may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, standard orders can still take 2-3 business days to process.

DISCLAIMER:

FOR ALL PAYPAL TRANSACTIONS, YOU WILL BE GRANTED FULL ACCESS 72 HOURS AFTER YOUR PAYPAL TRANSACTIONS HAS BEEN PROCCESSED AND ALL FUNDS ARE RELEASED.

SHIPPING RATES & TIMELINES

Processing, transit, and final delivery timelines are estimated.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.